BOOKING AND CANCELLATION POLICY

TALUS LODGE
TIERRA ALPINA EXPERIENCE LTD.
All full or partial payments are accepted subject to the terms outlined below.

COVID PAYMENT AND CANCELLATION POLICY: CLICK HERE

Due to the emergence of the Covid-19 global pandemic and its resultant impacts on our small business, Callaghan Country has now moved to a new booking procedure that shares some of the risks implicit in offering these unique adventures. We feel this to be a fair approach to our customers, most of whom are versed in risk mitigation, and to us as small entities trying to stay financially viable during these challenging times.

PAYMENTS

Payments

Room Bookings: A 35% non-refundable deposit is required.

Entire lodge group bookings: A $2500.00 non-refundable deposit is required. Four months prior to departure, a non-refundable 35% deposit is required from each individual.

The remaining balance is due 3 months prior to the trip departure date and will automatically charged to the credit card on file. Visa and Mastercard are accepted.


Waiver of Liability	There are inherent risks in the adventure activities that guests will experience at Talus Lodge. A waiver of liability must be signed by each individual as a condition of acceptance as a Talus Lodge guest. Parent(s) or court appointed legal guardian(s) must sign for any participating minor (those under 18 years of age). If you are a group leader, it is your responsibility to provide Talus Lodge with email contacts for everyone in your group. Talus Lodge requires all guests to complete an online waiver, at the time of booking, in order to confirm reservations. Our insurance provider requires guests to re-sign a paper waiver upon arrival at Talus Lodge. Click here to read and sign the waiver.
Cancellations	Room: Cancellations prior to the three month full payment deadline will be refunded less the 35% non-refundable deposit. Cancellations after the three month deadline are not refundable unless we are able to resell the space. If we are able to resell the space, any funds received in excess of the 35% non-refundable deposit, will be refunded. Private Groups: Cancellation prior to the three month full payment deadline will be refunded less the $2500 non-refundable deposit. Cancellations after the three month deadline are not refundable unless we are able to resell the space. If we are able to resell the space, any funds received in excess of the non-refundable deposit, will be refunded. Important Notice: Backcountry or regional restriction/closure or evacuation, due to state of emergency or civil authority, that cause trip interruption or cancellation are not covered by insurance and will not be reimbursed or refunded by Talus Lodge operator.
Trip cancellation/interruption, medical and evacuation insurance	Highly recommended. For your peace of mind and to avoid any financial hardship that an unexpected cancellation, interruption or medical emergency could cause, we strongly recommend contacting an insurance company that specializes in adventure tourism to receive trip insurance details and a quote. Should medical evacuation from Talus Lodge be required for a group or individual, all costs are the responsibility of the guest (s). For a free no obligation quote for trip cancellation/interruption and emergency medical/evacuation insurance from Lifestyle Insurance: click here
Weather delays/flight cancellations	No refunds will be issued for cancellations or delays due to adverse weather conditions. Talus Lodge is not responsible costs incurred due to delayed or cancelled helicopter flights. Talus Lodge will accommodate guests delayed at Talus Lodge as a result of flight delays or cancellations, however, clients delayed on their flight into Talus Lodge will not be refunded the lost night(s) of accommodation at Talus Lodge. Delayed incoming clients are responsible for their own full expenses (such as meals and accommodation). Talus Lodge recommends not booking commercial flights on your departure day from Talus.
Exchange Rates	Payments and refunds in Canadian dollars
Gratuity	We are often asked for guidelines regarding gratuity policy and amounts. Gratuities are not expected but appreciated by the staff. Over the past season, gratuities have typically averaged 10% of the package price and are divided equally amongst lodge staff. If you wish, you can either bring cash to the lodge or add a gratuity to your final payment with the credit card on your booking file.